Frequently Asked Questions
Everything you need to know about your DTLR shopping experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. Please allow 1-2 business days for processing before your order is dispatched from our warehouse.
What is your return policy?
We accept returns on unworn merchandise with original tags attached within 30 days of purchase. Please note that certain limited-release footwear may be marked as final sale.
Can I track my order once it has shipped?
Yes, once your order leaves our facility, you will receive an email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Klarna and Affirm for a flexible checkout experience.
Are the products on DTLR authentic?
Absolutely. DTLR is an authorized retailer for all brands we carry, including Nike, Jordan, Adidas, and New Balance, ensuring 100% authenticity on every item.
Do you offer international shipping?
Currently, DTLR only ships to addresses within the United States and U.S. territories. We do not offer international shipping at this time.